End of support for CalderaRIP Version 14
October 10, 2023
End of support for Version 14
Caldera advises all users still using CalderaRIP Version 14 that starting from December 31, 2023, this version of our software will no longer be supported. Thereafter, technical assistance for Version 14 will not be available from Caldera, including hotline and remote control of your RIP station. Caldera will focus its support and resources on more recent versions to continue delivering high-quality technical assistance & customer service.
Can I still use Version 14?
Yes, you will be able to continue using Version 14 with your current set-up and print environment. However, if you need drivers for new print or cut devices, these can only be supplied for Version 17 (V17), which will require you to upgrade.
Can I upgrade to the latest version?
Yes, Caldera encourages all our customers to get the best out of our software by being on the latest version. To find out how to upgrade to Version 17 and how much it will cost, please contact your Caldera reseller or sales contact.
How can I keep my software continuously updated?
Caldera offers a support and maintenance contract called CalderaCare. With this subscription, you will be assured that CalderaRIP will be kept up to date with the latest versions and enhancements. CalderaCare includes guaranteed support response times to help with your technical issues, plus exclusive features, discounts, and unlimited access to our online training catalog.
Upgrade your CalderaRIP
As of December 31st, 2023, Version 14 users will have to purchase a new RIP license to be on our latest version (V17). However, in some cases, you will be able to Trade-In your current Version 14 license to receive a discount on a new Caldera package. Contact us for more information about our upgrade promotions.
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